FAQ - Retuned Jewelry - Guitar String Jewelry

How long will it take to receive my order?

All of our jewelry is handmade. While we try to keep the most popular sizes in stock, it may take up to 4 business days to ship your order. Selecting Priority Shipping during checkout does not guarantee your order will ship the same or next day. Priority Shipping applies to the time your order is in transit. If you need your order by a certain date, please contact us and we will try our best to meet your deadline.

I have a metal allergy. What are guitar strings made of?

Each manufacturer uses a different combination of metal alloys. Since our jewelry is made from used guitar strings, we do not know which manufacturer or line each string is from. If you have an allergy to a particular metal, like nickel, we do not recommend wearing one of our bracelets or necklaces. Our earrings all use nickel free hooks, surgical stainless steel or 22k gold.

I accidentally ordered the wrong size bracelet, how can I exchange it for the correct size?

If you would like to exchange your bracelet for another size, please email us to make arrangements. You will be responsible for all applicable shipping charges. 

Are the strings clean?

All of our jewelry is made from used guitar strings. Because they are used, there could be some discoloration to them. When we get them, we boil all the strings for 15 minutes to sterilize them. We then lightly clean them with a metal cleaner to get any surface dirt or grime off of them. What remains, whether it be fret marks or slight color variations add to the patina or character of each piece.


Measuring Your Wrist for an Accurate Bracelet Size:

To find your perfect bracelet size, follow these steps:

STEP 1: Measure your wrist with a flexible tape measure or a piece of string just below the wrist bone, where you would normally wear the bracelet.

STEP 2: If you are using a piece of string, mark your size with a pen or marker then use a ruler to measure the length. That would be your wrist size.

STEP 3: To find your bracelet size, just add your wrist size with the appropriate measurements below.

Snug Fit Add 1/4" to 1/2"
Comfort Fit Add 3/4" to 1"
Loose Fit Add 1 1/4"


Finding a Bracelet Size for a Gift:

Please refer to the chart below for a basic guideline to bracelet sizes. Please note that these are approximate measurements for the average person. 

Petite 6 1/2" - 7"
Medium 7 1/2" - 8"
Large 8 1/2"
Plus Size 9"

Small 7 1/2" - 8"
Medium 8 1/2"
Large 9"
Plus Size 9 1/2"


Our Magnetic Clasps:

The magnetic clasps we use are much more secure than the normal magnetic clasp where the two ends simply butt up against each other. With our clasp, one end is tucked completely inside the other making it much more difficult to knock off. However, to ensure the clasp is as effective as possible, the two ends should be as close together as possible or within half an inch when unclasped. We’ve noticed while at markets, when people are trying on our bracelets they sometimes have the tendency to stretch them open. The further they are stretched open, the more resistance is applied to the magnet causing them to be less secure. When shaping our bracelets, we ensure the ends are close together to make the clasp as effective as possible.