The closures we use are much more secure than the standard magnetic clasp. With our clasp, one end is tucked completely inside the other making it much more difficult to knock off. 

When shaping our bracelets, we ensure the ends are close together so that the clasp is as effective as possible. However, after taking the bracelet on and off many times, it’s possible the two magnetic ends have come further apart. If that’s the case, the tension from the strings will pull on the magnet and cause it to be weaker and less secure.

Just give the bracelet a bit of a bend to get the two ends back close together. This will eliminate the tension from the strings pulling the magnetic ends apart and help keep your bracelet secure.

To find the perfect bracelet size, follow these steps:

STEP 1: Measure your wrist with a flexible tape measure or a piece of string just below the wrist bone, where you would normally wear the bracelet.

STEP 2: If you are using a piece of string, mark your size with a pen or marker then use a ruler to measure the length. That would be your wrist size.

STEP 3: To find your bracelet size, just add your wrist size with the appropriate measurements below.

FITTING STYLE ADD INCH(ES) TO WRIST SIZE
Snug Fit Add 1/4" to 1/2"
Comfort Fit Add 3/4" to 1"
Loose Fit Add 1 1/4"

Please refer to the chart below for a basic guideline to bracelet sizes. Please note that these are approximate measurements for the average person. 

WOMEN'S LENGTH
Petite 6 1/2" - 7"
Medium 7 1/2" - 8"
Large 8 1/2"
Plus Size 9"

MEN'S LENGTH
Small 7 1/2" - 8"
Medium 8 1/2"
Large 9"
Plus Size 9 1/2"

We recommend starting with simple soap and water. This will be effective the majority of the time. For tougher grime or if you happen to notice a little surface rust, we recommend Bar Keepers Friend Spray, though any spray metal cleaner should work. It’s a good multipurpose cleaner and is what we use to clean the strings while crafting our jewelry

If you would like to exchange your bracelet for another size, please email us to make arrangements. You will be responsible for all applicable shipping charges.

All of our jewelry is handmade. While we try to keep the most popular sizes in stock, it may take up to 4 business days to ship your order. Selecting Priority Shipping during checkout does not guarantee your order will ship the same or next day. Priority Shipping applies to the time your order is in transit. If you need your order by a certain date, please contact us and we will try our best to meet your deadline.

Each manufacturer uses a different combination of metal alloys. Since our jewelry is made from used guitar strings, we do not know which manufacturer or line each string is from. If you have an allergy to a particular metal, like nickel, we do not recommend wearing one of our bracelets or necklaces. Our earrings all use nickel free hooks, surgical stainless steel or 22k gold.

All of our jewelry is made from used guitar strings. Because they are used, there could be some discoloration to them. When we get them, we boil all the strings for 15 minutes to sterilize them. We then lightly clean them with a metal cleaner to get any surface dirt or grime off of them. What remains, whether it be fret marks or slight color variations add to the patina or character of each piece.

We do not have a physical store. We sell online and at various markets, festivals and events. You can see a list of our upcoming events here. If you're in the Denver metro area, you can also find our jewelry at Jensen Guitar in Longmont, Guitar Hut in Lafayette, Monkton Guitars in Broomfield and Flipside Music in Denver. Sorry, but for safety reasons, we do not "meet up" to sell our jewelry. 

If tracking says delivered but the package is not in your mailbox, in your apartment office, or on the doorstep, here are some things to know, organized by courier:

What to do is your order was shipped USPS:

• USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
  
• Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.
  
• If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim. Retuned Jewelry cannot reimburse orders that were misdelivered by the post office or stolen from a property. Thank you for understanding. (Read our Shipping Policy)
  

What to do if your order was shipped UPS:

• Allow an extra business day for your parcel to arrive.
  
• Contact UPS Hotline - 1-800-742-5877
  

What to do if your order was shipped FedEx:

• Allow an extra business day for your parcel to arrive.
  
• Contact FedEx Customer Support - https://www.fedex.com/en-us/customer-support.html