Frequently Asked Questions

How do I know what size bracelet to buy?

How do I know what size ring to buy?

I accidentally ordered the wrong size. How can I exchange it for the correct size?

Are the bracelets made from "X" artists strings?

What is the best way to clean my bracelet?

I have a metal allergy. What are guitar strings made of?

Are the strings clean?

The button on my clasp seems to be stuck.

Our magnetic closures

How long will it take to receive my order?

Tracking says delivered but I can't find my package

Do you have a store? Can we meet up and buy something in person?